Refund policy

Return & Refund Policy

At Tampo, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must be returned in its original packaging with all tags, accessories, and invoices included.
  • Returns must meet all criteria mentioned in this policy.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 5 Days of receiving your order.
  • Any return requests made after this period may not be accepted.

3. Refund Process & Timing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 10 Days.
  • The amount will be credited back to your original payment method.
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

4. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect items.
  • If you wish to exchange a product, please contact us at Ashishchaudhary7254@gmail.com within the return period.
  • Exchanges are subject to product availability.

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect item, please contact us within 5 Days of delivery.
  • Kindly provide clear photos or videos as proof to help us process your request quickly.
  • We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as final sale or non-returnable
  • Personal care, hygiene, or intimate items
  • Used or damaged items not due to our fault
  • Gift cards or digital products (if applicable)

7. Return Shipping Costs

  • Return shipping costs are PARTIALLY COVERED depending on the reason for return.
  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
  • For other returns, shipping fees may be deducted from your refund.

8. How to Initiate a Return

To start a return or refund request, please contact us at:
📧 Ashishchaudhary7254@gmail.com

Include your order number and reason for return so we can assist you as quickly as possible.

Your satisfaction is important to us, and we’re committed to making your shopping experience smooth, fair, and worry-free.